- I've loaded maps successfully, but why can't I view them in the OPS window?
First, verify the correct scale under the F1 Maps interface. If the maps still cannot be viewed, you may need to verify that the mapsets are compatible with the FBCB2 application.
Refer to the following for more information: TM 11-7010-326-10 (Operator) and the FBCB2 6.4.4.2 Software User’s Manual (SUM).
- I've upgraded the firmware and loaded the profile, but why can't the system recognize the transceiver?
The profile may have loaded improperly. Usually reloading the profile will fix it. If not, you may need to request a new profile from the BGN. However, the problem could be a hardware issue as well. Employ proper troubleshooting procedures and ensure that all connections are properly made and all cabling is in good condition
Refer to the following for more information: TM 11-7010-411-13&P (FBCB2-BFT TOC System (Light)) and the Software User’s Manual (SUM).
- What is the PCG process and why does it keep crashing on my FBCB2 TOC System (Light) (i.e. TOC Kit)?
“PCG” stands or Process Communication Gateway. The PCG process refers to the connection between a host and its modem. In the case of FBCB2-BFT systems, the modem is the MT-2011 transceiver. More often than not, the BFT TOC System (Light) TOC Kit system will crash because the system is searching for a wireless LAN connection before the serial connection. Reboot the system and disable the "Wireless LAN" under the BIOS-Advanced tab.
Refer to the following for more information: TM 11-7010-411-13&P (FBCB2-BFT TOC System (Light)) and the Software User’s Manual (SUM).
- Why is it that a terrestrial battalion can see SA icons for the rest of the unit, but the rest of the unit cannot see the battalion’s icons?
In order for parent/child echelons to share SA, the FBCB2 network architecture is fielded with certain FBCB2 roles are designated to act as Carrier-Sense, Multiple Access (CSMA) gateway servers. Each terrestrial database is accompanied by a CSMA SA Server Report which identifies the platforms that must be turned on and operational (online) in order to maintain a common operational picture throughout the entire Brigade/Regimental Combat Team. At least one of the battalion CSMA SA server roles must be active at all times.
Refer to the following for more information: TM 11-7010-326-10 (Operator) and the Software User’s Manual (SUM).
- What does a terrestrial unit need to do in order to "see" BFT platform icons in their Area of Responsibility?
PRIOR TO THE MISSION/DEPLOYMENT, the requesting unit must submit a reachback (GRE Tunnel) request to the BGN. Log into AKO website https://fbcb2.kc.us.army.mil/ and download the SIPR Reachback Request Form. Fill it out and include the following information:- Provide Network POC.
- Router IP addresses of the newly installed 2801.
- Software version type of platforms (makes a difference for Multicast).
- Provide a list of URNs that comprise EPLRS/BFT “Key leaders” no more than 35% of total unit platforms.
Request reachback tunnel service by submitting the form to one of the following BGN 1 addresses: BFTHELP.CONUS@US.ARMY.MIL or bfthelp@us.army.smil.mil. Additionally, the following must be done by the unit: - Obtain and install Cisco Router (Cisco 2601 or 2801 w/ latest IOS) on local SIPRNET.
- Obtain local accreditation for their own EPLRS network to be connected to SIPRNET (Every DOIM changes requirements a bit so there is no set standard).
The BGN also has responsibilities for establishment of the reachback tunnel: - Configure the tunnel remotely after contact with unit network support.
- Configure “key leader” tasks.
- Daily Monitoring of tunnel status.
The BGN Network Engineer is responsible for setting up the tunnel once the router is in place. In order to establish the initial tunnel and test functionality all that is needed is the router and the unit Inter-Brigade Server. During unit system accreditation they may be required to provide type accreditation for the systems, as well as platform IAVA scans.
- How do I contact the BGN?
The BGN may be contacted via the following :- NIPR E-mail: bfthelp.conus@us.army.mil
- SIPR E-mail: bfthelp.conus@us.army.smil.mil
- BGN 1 DSN: 312-987-2979, 312-987-4582 BGN 1
- Commercial: 732-427-2979, 732-427-4582 BGN 1
- Secure: 732-427-4582
- How do I configure my satellite transceiver?
This procedure is used to request provisioning (configuration) of a satellite transceiver by the BGN. This provisioning is required in order for the AN/UYK-128(V)3 System to communicate with the BFT network. Once a request is processed, the provisioning will be done by the BGN. No interaction with the Signal Support System Specialist or S6 is required.The provisioning procedure consists of five steps:
1. Establish a trusted relationship with the BGN.
2. Request provisioning.
3. Monitor the platform while being provisioned.
4. Verify the provisioning.
5. Notify the BGN of any problems.
Refer to the following for more information: TM 11-7010-326-23&P (Field Maintenance Manual).
- I’ve heard that there is a template that can be used to destroy a transceiver so it is rendered unusable. What is this template and how can I get one?
Transceivers that cannot be zeroized cannot be shipped by non-secure means. Therefore, they must be destroyed to prevent possible compromise. There is a procedure which provides instructions on handling a transceiver that cannot be zeroized for shipment. These instructions include a drawing of a template. This template provides a guide to locations at which holes must be drilled into the transceiver in order to destroy it. Although the drawings are not to scale, you can use these detailed instructions to create your own Destruction Template in the field.
Refer to the following for more information: TM 11-7010-326-23&P (Field Maintenance Manual) WP104.
- The Brigade's AIC can ping the server, but why can't it publish or subscribe to any topics?
Ensure that the AIC can ping the multicast IP addresses. Also, ensure that the AIC is set up to connect to EZPASS instead of IBCP. For more information on the AIC, reference TM 11-7010-399-13&P
Refer to the following for more information: TM 11-7010-399-13&P or Marine Corps TM 11180A-OR/8 for AIC setup procedures.
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